Frequently Asked Questions
What are your opening hours?
By appointment only, every day, 10 a.m. to 8 p.m. The clinic is closed on December 25 and January 1.
What are your opening hours?
By appointment only, every day, 10 a.m. to 8 p.m. The clinic is closed on December 25 and January 1.
Where is the clinic?
Where is the clinic?
At 33 Main Street in North Hatley, on the 2nd floor. Enter through the centre door and go up the stairs. It is the first door on the right.
Is there parking?
Is there parking?
Yes. There is free parking behind the clinic.
What payment methods do you accept?
What payment methods do you accept?
Nothing is paid online. At the clinic, we accept debit, Visa, Mastercard, Clinique Osez gift cards and cash.
How early should I arrive?
How early should I arrive?
5 to 10 minutes before your appointment. On your first visit, you will fill out a client form in the waiting room.
Are children welcome?
Are children welcome?
Our services are mainly for adults 18 and over. For a special request, call 873-682-1998.
Is booking required?
Is booking required?
Yes, for treatments. Book online or by phone at 873-682-1998.
What happens if I arrive late?
What happens if I arrive late?
If the schedule allows, we will gladly move your appointment. Otherwise, if you are less than 5 minutes late, you still get your full treatment. Between 5 and 25 minutes late, your treatment is shortened to the time remaining. If you are more than 25 minutes late, the treatment is cancelled and the cancellation policy applies.
Can I cancel without a fee?
Can I cancel without a fee?
Yes, with at least 24 hours’ notice, by phone or email. With less than 24 hours’ notice, or if you do not show up, 50% of the treatment cost is charged to the credit card on file.
How do I get a gift card?
How do I get a gift card?
Buy one online on our Gift cards page. You use it in person at the clinic.
Do gift cards expire?
Do gift cards expire?
No, they never expire.
Are gift cards refundable?
Are gift cards refundable?
No. Gift cards cannot be refunded, exchanged for cash or replaced if lost. You can, however, give yours to someone else.
