Privacy Policy
Privacy Policy
At Clinique Osez, 33 Main Street, North Hatley, Quebec J0B 2C0, we take the privacy and protection of your personal information seriously.
Person Responsible
Person Responsible
Your personal information is processed under the responsibility of Marc-Antoine, co-owner, who can be reached at marco.racine@osezrelaxer.com.
Your personal information is processed under the responsibility of Marc-Antoine, co-owner, who can be reached at marco.racine@osezrelaxer.com.
Scope of This Policy
Scope of This Policy
This policy applies to clients and users of cliniqueosez.ca and of our Square booking platform. Our site and services are not intended for minors under 18.
This policy applies to clients and users of cliniqueosez.ca and of our Square booking platform. Our site and services are not intended for minors under 18.
Collection and Use
Collection and Use
We only collect the information we need, including your contact details and payment data, when you use our site, book an appointment or sign up for our newsletter.
We only collect the information we need, including your contact details and payment data, when you use our site, book an appointment or sign up for our newsletter.
Purposes and Legal Bases
Purposes and Legal Bases
We process your information based on your consent or our legitimate interest, to answer your requests, send you relevant information, manage your bookings and purchases and provide treatments adapted to you.
We process your information based on your consent or our legitimate interest, to answer your requests, send you relevant information, manage your bookings and purchases and provide treatments adapted to you.
Sharing
Sharing
Your data is only accessible to staff who need it. Some processing is done by third parties: Square for booking and payments, Flodesk for the newsletter, Formspree for forms, Framer for the website and Google for analytics.
Your data is only accessible to staff who need it. Some processing is done by third parties: Square for booking and payments, Flodesk for the newsletter, Formspree for forms, Framer for the website and Google for analytics.
Protection
Protection
We take technical and organizational measures, including staff training and access control.
We take technical and organizational measures, including staff training and access control.
Retention
Retention
Your information is kept for as long as needed for the purposes stated and in accordance with applicable laws, generally 3 years after your last interaction with us.
Your information is kept for as long as needed for the purposes stated and in accordance with applicable laws, generally 3 years after your last interaction with us.
Your Rights
Your Rights
Under Quebec’s Law 25, you can access, correct or delete your information, withdraw your consent, request its portability and limit or object to its processing. Write to marco.racine@osezrelaxer.com.
Under Quebec’s Law 25, you can access, correct or delete your information, withdraw your consent, request its portability and limit or object to its processing. Write to marco.racine@osezrelaxer.com.
Privacy Incidents
Privacy Incidents
If an incident presents a serious risk, we will inform you promptly and notify the Commission d’accès à l’information.
If an incident presents a serious risk, we will inform you promptly and notify the Commission d’accès à l’information.
Changes
Changes
This policy is reviewed regularly. Last updated: November 9, 2026.
This policy is reviewed regularly. Last updated: November 9, 2026.